Salon policy

Please read before booking. Booking an appointment means you agree to these policies.

Booking & retainer fee

A non-refundable retainer fee is required to secure all appointments. No appointment will be booked without a retainer fee.
Retainer fees go toward your final service total unless the policy terms below are violated.
You must book via text or social media messaging: Instagram Direct Message (@slayedbysyandi). This ensures we have a clear understanding about dates, appointment times, and other consultation information and procedures (in text) before the actual time of the appointment.
A confirmation text message will be sent at most 72 hours before the appointment.

There is a 10-minute grace period built into every appointment.
If you arrive 10–30 minutes late, a $10 late fee will be added to your total.
If you are more than 30 minutes late, your appointment will be automatically canceled and your retainer fee will be forfeited. You will need to reschedule and submit a new retainer fee.

You must reschedule or cancel at least 24 hours before your appointment time to keep your retainer fee valid.
If you cancel or reschedule less than 24 hours before, your retainer fee will be forfeited and a new one will be required.
No-call/no-show clients will not be rebooked unless approved at my discretion.

Communication is imperative. You must stay in contact throughout the booking process and leading up to your appointment.
If you do not confirm or respond to communications, your appointment may be released or canceled without notice.

If you have any allergies or sensitivities to products (hair glue, oils, sprays, etc.), you must inform me before your appointment.
I am not responsible for reactions if allergies are not disclosed ahead of time.

A shampoo and conditioning is included in all services.
Washing your own hair does not reduce the service price. Pricing is final and non-negotiable.

Cash only is accepted for final payment. No electronic payments will be accepted at the appointment.

Please do not bring extra guests, children, or anyone who is not being serviced unless previously discussed.